Delivery And Returns
Delivery charges are per order and vary according to destination as follows:
UK : £8.00
USA : £40.00
Other countries including non-EU Europe : £65.00
Food can only be delivered within the European Union.
For countries outside the EU, shipments will include UK sales tax and purchasers are responsible for duties and/or taxes levied at the point of entry into the destination country. UK sales can usually be recovered by the purchaser at the country of destination.
A commercial invoice is provided with all goods shipped.
Orders are sent to you via a secure designated carrier like DHL, Royal Mail, etc and will always require a signature on delivery.
Orders sent within the UK should arrive within 3 business days after dispatch, except for outlying areas, and orders sent overseas will usually arrive within a week of dispatch. Very small items may be sent by post but will always require to be signed for.
Please allow more time for delivery at busy periods like Christmas.
Orders are processed for delivery on working days only (Monday to Friday, excluding Bank Holidays).
We cannot process orders to P.O. Box addresses unless by specific arrangement - please contact us by telephone on +44 (0) 1764 66 22 31
We hope that you are delighted with your order, however, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of delivery provided they are in their original, unused condition.
Please note that we cannot accept returned goods that we reasonably believe have been used. Bespoke orders, (including personalised initials) cannot be returned unless faulty.
Return the product to us in its original, unused condition within 14 working days of delivery ensuring the parcel is properly sealed. You should obtain and retain Proof of Postage. In the unlikely event that we do not receive the returned parcel, we cannot accept liability for returned goods lost in transit.
We will notify you by email on receipt of your returned parcel. Please allow 30 working days for your refund, exchange or replacement to be processed.
In the event that items listed on the Delivery Note do not match those contained in your parcel; or goods are received damaged or faulty in any way, please notify us immediately (within 2 business days) by calling Customer Services on +44 (0)1764 66 22 31 (Monday to Friday 9:00am to 5:00pm).
Returned goods should be sent to:
The Gleneagles Hotel, Auchterarder, Perthshire, PH3 1NF, UK